People before platforms
Change & Adoption
Automation only creates value when people trust and use it. Readiness, participation and training are tracked alongside technical delivery.
Fictional data
Department readiness
| Function | Readiness | Pilot participants | Training completion |
|---|---|---|---|
| Legal | High | 14 | 78% |
| Strategic Sourcing | Medium | 6 | 45% |
| Internal Audit | Medium | 4 | 40% |
| Brand & Marketing | High | — | 30% |
| Corporate Communications | Medium | — | 22% |
| Client Experience | Low | — | 10% |
Adoption milestones
- Executive sponsor & steering group named
- Legal pilot cohort selected (champions identified)
- Responsible AI training module launched
- First pilot results reviewed with sponsors
- Wave 2 functions onboarded
Adoption principles
Champions, not mandates
Each pilot has an embedded champion who shapes the workflow.
Role-based training
Attorneys, paralegals and requesters learn what changes for them.
Visible feedback loop
Every issue raised gets a response within one sprint.
Safe to stop
Pilots have explicit exit criteria. Stopping is a valid outcome.
30 / 60 / 90-day rollout
Days 1–30
Listen & baseline
- · Interview Legal teams; map intake workflow
- · Measure cycle-time and rework baseline
- · Agree governance controls with Legal, InfoSec, Compliance
- · Name pilot champions
Days 31–60
Pilot with care
- · Launch Pilot A (intake & triage) with a small cohort
- · Role-based training and office hours
- · Weekly accuracy and control review
- · Collect user feedback every sprint
Days 61–90
Validate & decide
- · Compare results to baseline
- · Present validated results to the CAO
- · Go / adjust / stop decision
- · Prepare Wave 2 candidates (Sourcing, Audit)