Reusable patterns
Automation Playbook
Three fictional templates showing the minimum every CAO automation needs: a defined workflow, explicit rules or prompts, named human oversight, and a measurable outcome.
Legal
Workflow automation + Copilot
Fictional template
Workflow template
- 01
Intake form submitted
- 02
Classify & risk-tier
- 03
Paralegal confirms
- 04
Route by matrix
- 05
Attorney review
- 06
Approve & file
Routing rules
IF contract_type = "NDA" AND template = "standard" → route: self-service, notify paralegal IF value > threshold_A OR risk_tier = "high" → route: senior attorney, require GC approval IF counterparty_paper = true → route: attorney queue, flag "third-party paper" ELSE → route: attorney queue by workload
Human oversight requirement
A paralegal confirms every AI classification before routing. Attorneys own all legal judgment and redlines.
Success metric
Intake-to-assignment time reduced ≥ 50% vs. measured baseline